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Q How quickly can I get wear parts and replacement components?
A We maintain a stock of standard consumable parts (nozzles, high-pressure seals, valve repairs) and ship them within 24–48 hours via express air courier (DHL/FedEx/UPS). In addition, the core consumables of the YC Waterjet system are directly sourced from the original manufacturers in the United States—Accustream/Hypertherm—instead of using domestic imitation parts. If a part fails, original replacement parts are available, so there is no need to worry about equipment sitting idle due to discontinued parts. The global supply chain is stable over the long term.
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Q How do you provide technical support and installation for overseas customers?
A We offer flexible support models:
Remote Support: 24/7 technical support via video call, email, and online diagnostics to guide your local team through setup and troubleshooting.
On-site Service: Field engineers can be dispatched to your facility for installation, commissioning, and staff training upon request.
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Q What kind of warranty do you offer on your waterjet cutting machines?
A We provide a 1-year warranty on major structural components and main system parts (such as the high-pressure pump and CNC controller), excluding wearing parts (e.g., nozzles, mixing tubes, orifices, and high-pressure seals). Lifetime technical support is provided for all customers.
