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You are here: Home » News » Company news » After-sales Service In Bosnia and Herzegovina

After-sales Service In Bosnia and Herzegovina

Publish Time: 2023-05-05     Origin: Site

We have a customer in Bosnia and Herzegovina, they purchased our waterjet cutting machine in 2021, but because of the COVID-19 we cannot go there to install and debug the machine. After the customer installed the waterjet machine by himself under our video guidance, it has not been put into operation due to technical problems. This year China opened up, our engineer flew there and spent three days on after-sales installation and debugging and training of technical staff, which quickly solved the problem and made the machine run normally. Our professional technical support have been praised by customers.

This client is in Sarajevo, Bosnia and Herzegovina, their factory was built in 2022, and mainly producing environmental wooden house that can be pulled out into the wild or the mountains by car, they use our waterjet cutting machine mainly to cut the marble and tile which are needed for the decoration of wooden houses for making kitchen countertops and floor tiles.

This is a Max series 5axis waterjet cutter YCWJ-3742-L2565/MAX5, with below parameters:

-Bevel axis (A): ±45°

-Rotary axis (C): ±540°

-Control accuracy: ±0.01mm

-Angle accuracy: 0.01°

-Length of X axis: 2500mm

-Length of Y axis: 6500mm

  • A German home furnishing brand has purchased our Max 5-axis L4022 machine. This machine is 4 meters long and 2.2 meters wide. The 5-axis cutting head can perfectly handle cutting tasks in industries such as stone and metal. Our after-sales service includes on-site installation guidance by overseas engineers, one-year warranty, and free replacement of parts (for one year). Let's take a look at the perfect solution provided by our waterjet cutting machine for marble kitchen countertops and marble sink basins.
  • On March 18th, two Italian clients specially visited YC Waterjet Factory for a visit and investigation, deeply understanding the production strength of the enterprise and the achievements of waterjet cutting technology. Both sides had a friendly discussion on industry cooperation and technical exchange.
  • As the Chinese New Year festivities draw to a close, we at YC Waterjet are thrilled to announce that our factory is now fully operational and ready to serve you with renewed energy and commitment. The Year of the Horse symbolizes strength, innovation, and progress—values that perfectly align with our mission to deliver world-class waterjet cutting technology to businesses around the globe.